Refund Policy

Last updated: June 7, 2026

All purchases in Meow Tarot are digital goods — Starwish credit packs and the 30-day Monthly Pass (see Pricing). We keep refunds simple and fair:

1. When you can get a refund

Unused purchases, within 14 days. If you bought a Starwish pack and have not spent any of those credits, or bought a Monthly Pass and have not used any of its daily readings, contact us within 14 days of purchase for a full refund.
Faulty service. If a technical failure on our side consumed credits without delivering a reading, we will re-credit the Starwishes — or refund the purchase if re-crediting doesn't resolve it.
Accidental or duplicate purchases. Tell us within 14 days and we will refund the duplicate.

2. What is not refundable

Starwishes that have already been spent on readings, and Monthly Pass days already elapsed or used. By starting to use a purchase you consent to the immediate supply of digital content, and acknowledge the corresponding part of the statutory withdrawal right no longer applies.
Free or promotional credits (welcome gift, daily check-ins, redeem codes) — they have no purchase value.

Nothing in this policy limits any non-waivable rights you have under the consumer protection law of your country of residence.

3. How to request a refund

Email support@meowtarot.cc from the address associated with your account (or include your login ID).
Include the order ID (shown in your purchase confirmation / ledger) and a short description.
We respond within 2 business days. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on the payment provider.

Before opening a chargeback or payment dispute, please contact us first — we resolve almost every issue faster than the dispute process. Where purchases are processed by a merchant-of-record partner, refunds may be issued by that partner under the same rules as this policy.